Refund Policy

Refund Policy

At Haruspex LLC, we are committed to delivering high-quality digital solutions and professional services. Due to the nature of our work, all refund requests are handled in accordance with the following policy.

By purchasing our services, you acknowledge and agree to this Refund Policy.


1. General Policy

Most of our services involve time, expertise, planning, and digital deliverables that cannot be returned. As a result, payments are generally non-refundable once work has commenced.


2. Eligible Refunds

A refund may be considered only under the following circumstances:

  • Duplicate payment made in error.
  • Payment processed for a service that we are unable to deliver.
  • Project cancellation requested before any work has started.
  • Other situations approved at the sole discretion of Haruspex LLC.

3. Non-Refundable Services

Refunds will not be issued for:

  • Website Design & Development
  • Custom Software Development
  • CRM Development
  • Mobile App Development
  • Branding & Logo Design
  • Graphic Design
  • Content Writing
  • SEO Services
  • Digital Marketing Services
  • Social Media Management
  • Consulting Services
  • Monthly Retainer Services
  • Domain Registration
  • Web Hosting
  • Third-party Software Licenses
  • Subscription Services already provided
  • Completed or partially completed work

4. Project Cancellation

If a client cancels a project:

Before Work Begins

A refund may be approved after deducting any applicable transaction or administrative fees.

After Work Has Started

No refund will be provided for work already completed.

Haruspex LLC reserves the right to invoice for any work performed before cancellation if payment has not already been received.


5. Revisions Instead of Refunds

Our priority is client satisfaction.

If you are not satisfied with the initial deliverables, we encourage you to use the revision process included in your package before requesting any refund consideration.


6. Client Delays

If a project is delayed because the client fails to provide:

  • Required content
  • Feedback
  • Approvals
  • Access credentials
  • Requested materials

the project may be placed on hold.

Such delays do not qualify for a refund.


7. Third-Party Costs

The following expenses are non-refundable:

  • Domain registrations
  • Hosting services
  • SSL certificates
  • Paid plugins
  • Software licenses
  • Advertising budgets
  • Third-party subscriptions
  • Marketplace purchases
  • API fees

These costs are paid directly to third-party providers and cannot be recovered.


8. Subscription and Recurring Services

Monthly services such as:

  • SEO
  • Digital Marketing
  • Website Maintenance
  • CRM Maintenance
  • Hosting Management
  • Content Management

are billed in advance.

Payments for the current billing period are non-refundable. Cancellation will prevent future recurring charges but will not result in a refund for services already paid.


9. Chargebacks

If you initiate a chargeback without first contacting Haruspex LLC to resolve the issue, we reserve the right to:

  • Suspend ongoing services
  • Terminate active projects
  • Recover outstanding balances through legal means where permitted
  • Restrict future access to our services

10. Processing Approved Refunds

If a refund is approved, it will be processed using the original payment method whenever possible.

Approved refunds are typically issued within 7–14 business days, depending on your payment provider or financial institution.


11. Limitation of Refunds

Any approved refund shall not exceed the amount paid by the client for the specific service in question.

Haruspex LLC is not responsible for indirect costs, lost profits, business interruption, or other consequential damages.


12. Changes to This Policy

We reserve the right to modify this Refund Policy at any time.

Any changes become effective immediately upon publication on our website.


13. Contact Us

If you have questions about this Refund Policy or wish to request a refund, please contact us.

Haruspex LLC

Website: haruspexllc.com